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Performing Outstanding customer services, resolving customer queries according to assigned work plan.

Brief knowledge related AML queries, CTF, CQA (call quality assurance)

ensure customer satisfaction without language barrier

Make the payment flow smooth so that Our company become and retain as first choice.

Being a part of International organisation we have to Look after all correspondence Banks, agents and customer dealings across the Globe.

Prepare visits schedules and call on clients to maintain relationships identify marketing prospects and initiates borrowing relationships with various sectors based on assigned, SME and Corporate targets
Responsible for probing into the financial strength of customer by conducting the financial analysis of Audited Financials to determine the credit worthiness of the borrower
Prepare credit proposals of SME commercial customers of diversified portfolio and to ensure completeness of credit proposals in all respects and in line with banks credit policy
Submit the credit proposals to the line manager for onward submission to credit department
Response to credit queries to credit department raised by credit team about submitted cases
Manage Sales of Bank Products, new business, operations and customer service
Generate new business through presentation of Bank products to customer and follow ups
Formulate and implemented marketing campaigns and business strategies, keeping in perspective local and cultural perceptions through regular interaction with customers
Prepare month end reports to managers and helped identify and resolve any problems that occurred
Well versed with regulatory compliance, internal policies and procedure
Business or sector - Consumer banking

Maintaining Cash as per SBP requirements.
Inward / Outward / Inter-city clearing.
Remitttance and Utility bills (automated feeding & gernerating reports)
Deal in Foreign currency and balancing.
Maintaining all types of files & registers as per SBP requirements.
Customer Services
Deposit Mobilization.

Compliance to internal and compliance regulatory policies to avoid audit observations
Deliver outstanding customer service by executing financial transactions in accordance with bank policies and procedures
Clearing and Collection processing
Processing remittance including telegraphic transfer , banker cheque, demand draft, etc
Assist with start of day set up duties and end of day closure duties
ATM balancing, reconciliation and difference booking
Cheque book, debit card custodian
Ensure that customer queries and complaints are resolved in a reasonable time depending upon the nature of complaint
Take ownership for customer issues acknowledging how to escalate with respect and discretion towards the customers
Promote the benefits of alternative methods of banking by actively assisting customers where applicable
Business or sector - General Banking

To manage and enhance the existing deposit portfolio and solicit acceptable new relationships in order to meet the pre-set financial non-financial objectives
Review of all general ledger accounts, term deposit accounts, safe deposit lockers, security stationary
Establish new to bank NTB relationships in CASA for Business , preparing the customer profiling and risk analysis as per the bank policies and procedures to enhance the banks market share
Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities.
Resolve account service issues and respond to customer inquiries promptly and effectively.
Setting up meetings with new clients, researching the latest products and regulations and always looking for new sales opportunities
Business or sector- General Banking